Shipping policy
SHIPPING & DELIVERY
Last updated: 10 August 2026
Every order is roasted after you place it and shipped from our roastery in Austin, Texas. This page tells you exactly what shipping costs, how long it takes, and what happens if something goes wrong. If anything here isn't clear, email hello@decafco.com or call +1 (512) 296-4350 and we'll explain it properly.
1. AT A GLANCE
| We ship to | All 50 US states, Washington D.C., US territories, and APO/FPO/DPO addresses |
| Free shipping | Orders of $60.00 USD and above |
| Standard shipping | $10.00 USD flat rate on orders under $60.00 |
| Express shipping | $15.00 USD flat rate, available on any order |
| Handling time | 1 business day — we roast to order |
| Order cutoff | 12:00 PM Central Time, Monday to Friday |
| Transit time | 1–6 business days to the contiguous US (see section 5) |
| Carriers | USPS and UPS |
| Currency | All prices on decafco.com are in US dollars (USD) |
Shipping is calculated and displayed in full at checkout before you pay. There are no handling fees, surcharges, packaging fees, fuel levies, or any other cost added after checkout.
2. WHERE WE SHIP
We ship to:
- All 50 US states and Washington D.C.
- Puerto Rico, US Virgin Islands, Guam, and other US territories
- APO, FPO, and DPO military addresses
We do not ship internationally from decafco.com. If you're ordering from Australia or New Zealand, our Australian store at decafco.com.au will look after you.
PO Boxes. We can deliver to PO Boxes, but only via USPS. If your delivery address is a PO Box, your order will ship USPS Ground Advantage regardless of the shipping option selected at checkout, and Express shipping is not available. The same applies to APO/FPO/DPO addresses — USPS only, and please allow additional transit time.
3. WHAT SHIPPING COSTS
Your options:
| Shipping option | Estimated delivery time | Price |
|---|---|---|
| Standard — orders $60.00 USD and above | 2–8 business days | Free |
| Standard — orders under $60.00 USD | 2–8 business days | $10.00 USD |
| Express — any order | 2–6 business days | $15.00 USD |
Estimated delivery time includes our handling time. Your actual delivery window depends on your state — the full breakdown is in section 5.
By order value:
| Order value (before tax) | Standard | Express |
|---|---|---|
| $60.00 USD and above | Free | $15.00 USD |
| Under $60.00 USD | $10.00 USD | $15.00 USD |
Free shipping applies automatically to standard shipping on orders of $60.00 USD or more, calculated on the product subtotal after any discounts and before tax. It is available to all 50 states, D.C., US territories, and APO/FPO/DPO addresses — there is no excluded zone. Free shipping orders are handled under exactly the same protocols as paid standard orders: same handling time, same carriers, same tracking.
Express shipping is available on any order at a flat $15.00 USD, including orders that would otherwise qualify for free standard shipping. Express reduces transit time, not handling time — see section 4.
Sales tax, where applicable, is calculated and displayed at checkout based on your delivery address.
Customs duties and import taxes do not apply to your order. Every order placed on decafco.com ships domestically within the United States from our roastery in Austin, Texas. You will never be asked to pay a customs charge, an import duty, or a brokerage fee on a Decaf Co US order.
4. HANDLING TIME — HOW LONG BEFORE IT SHIPS
Handling time is 1 business day.
We roast to order. Nothing sits finished on a shelf waiting for a buyer, which is the entire reason the coffee tastes the way it does when it reaches you.
- Orders placed before 12:00 PM Central Time on a business day are roasted and dispatched the next business day.
- Orders placed after 12:00 PM Central Time, or on a weekend or US federal public holiday, begin their handling time on the next business day.
Some worked examples:
- Order placed 9:00 AM CT Monday → dispatched Tuesday.
- Order placed 11:30 AM CT Wednesday → dispatched Thursday.
- Order placed 3:00 PM CT Tuesday → handling begins Wednesday → dispatched Thursday.
- Order placed 4:00 PM CT Friday → handling begins Monday → dispatched Tuesday.
Business days are Monday to Friday, excluding US federal public holidays.
Express shipping does not shorten handling time. Every order, standard or express, still needs to be roasted, rested, ground if you asked for it, and packed. Express buys you faster transit once the parcel is with the carrier.
Grind orders. Ground coffee is ground to order at pack time and does not add to handling time.
5. TRANSIT TIME — HOW LONG THE CARRIER TAKES
Transit time starts the day after your order is dispatched, and is counted in business days. It does not include the handling time in section 4.
From our roastery in Austin, Texas:
| Destination | Standard | Express |
|---|---|---|
| Texas | 1–4 business days | 1–3 business days |
| South & Central US (OK, LA, AR, NM, MO, KS, CO, MS, AL, TN) | 2–5 business days | 1–4 business days |
| Midwest & Mountain | 3–6 business days | 2–4 business days |
| East Coast & Northeast | 3–6 business days | 2–4 business days |
| West Coast | 3–6 business days | 2–4 business days |
| Alaska & Hawaii | 5–10 business days | 3–6 business days |
| US territories | 7–15 business days | Not available |
| APO / FPO / DPO | 7–22 business days | Not available |
Total delivery estimate = handling time + transit time. A standard order to a Texas address placed before cutoff on a Monday is typically dispatched Tuesday and delivered between Wednesday and the following Monday. A standard order to New York placed before cutoff on a Monday is typically dispatched Tuesday and delivered between the following Friday and Wednesday.
These are estimates, not guarantees. Once your order has been dispatched, transit is performed by third-party carriers and is outside our control. Postal and courier delays caused by weather, holiday volume, mechanical failure, or carrier error are not grounds for a refund on their own — but we will always help you chase a parcel, and section 10 covers what happens if one is genuinely lost.
6. WHO CARRIES YOUR ORDER
We ship with USPS and UPS.
We select the carrier for each order based on your delivery address, the shipping option you chose at checkout, and which service has the shortest realistic transit time to you on that day. In our experience no single carrier is fastest everywhere in the country, so we pick per order rather than locking to one. Either way the transit windows in section 5 apply.
If your address is a PO Box or an APO/FPO/DPO address, we ship USPS.
7. TRACKING
You'll receive two emails: an order confirmation immediately after you order, and a dispatch email with a tracking number as soon as your order leaves us.
Tracking can take up to 24 hours after dispatch to show its first carrier scan. A tracking number that hasn't updated yet almost always means the parcel is in transit and hasn't been scanned, not that anything has gone wrong.
If your tracking hasn't moved for 3 consecutive business days, email hello@decafco.com with your order number and we'll open a trace with the carrier.
8. YOUR DELIVERY ADDRESS — PLEASE CHECK IT
You are responsible for the accuracy and completeness of the address you supply at checkout. Please double-check it, including the apartment, unit, or suite number.
Once your order is dispatched we cannot change the delivery address.
If your order is returned to us because the address was incorrect, incomplete, or undeliverable, you will be liable for all additional charges incurred in the return and redelivery of your order. We will invoice you for those charges, and we may hold your order until that payment is received before redispatching it. Alternatively, you may ask us to refund the order less the original shipping cost and less the return shipping cost we incurred.
If a parcel is returned to us because it was not collected from a carrier facility, or was refused at the door, the same applies: redelivery incurs an additional shipping charge, or we can refund the order less shipping costs incurred.
9. UNATTENDED DELIVERIES AND SAFE DROP
If nobody is at the delivery address when the carrier arrives, what happens depends on the carrier and the service:
- The driver may leave the parcel at your front door or in a safe place at the property.
- The carrier may take the parcel to a local post office, access point, or collection facility for you to pick up, and leave a card or send a notification.
- The carrier may attempt redelivery on a following business day.
Packages confirmed as delivered by the carrier to the address supplied at checkout are considered delivered. If your tracking says delivered but you can't find the package: check with household members, neighbors, building management, and any parcel room or mailbox; look for a carrier card; allow 24 hours, as parcels are occasionally scanned as delivered slightly early. Then contact us and we will help you investigate with the carrier.
We are not able to refund or replace parcels confirmed as delivered by the carrier to a correct address, except where a carrier investigation finds otherwise. If theft from your property is a concern, we recommend shipping to a workplace address, a PO Box, or a carrier access point.
10. DELAYS, LOST PARCELS, AND DAMAGE
Delays. Estimated delivery dates are estimates. A parcel running a day or two beyond the window in section 5 is not lost — it's in transit. Contact us if it concerns you and we'll look at the tracking with you.
Lost in transit. If a parcel genuinely stops moving, we will open a trace with the carrier on your behalf and see it through. Once a carrier declares a parcel lost, we will send a replacement or issue a full refund including shipping, at no cost to you. You do not need to deal with the carrier yourself.
Damaged or incorrect on arrival. If your order arrives damaged, or you receive the wrong item, or something is missing, contact us at hello@decafco.com within 7 days of delivery with your order number and a photo of what arrived. We'll send a replacement or issue a full refund including shipping, at no cost to you, and you won't need to return anything.
Not dispatched within 30 days. If your order has not been dispatched within 30 days of the order date, you may contact us to cancel it for a full refund.
11. CHANGING OR CANCELLING AN ORDER
Orders move quickly here. If you need to change the grind, the coffee, the size, the delivery address, or cancel entirely, contact us straight away at hello@decafco.com or call +1 (512) 296-4350.
If your order has not yet been dispatched we will happily make the change at no charge. Once an order has been dispatched we can no longer change or cancel it, and our Returns & Refunds Policy applies.
12. SUBSCRIPTIONS
Subscription orders ship under exactly the same terms as one-time orders: same handling time, same transit times, same carriers, same free shipping threshold applied per delivery.
You can skip, pause, reschedule, swap products, or cancel your subscription any time before your billing date through your account. Once a subscription payment has processed, that order is roasted and packed to order and will ship as planned. Full terms are in our Terms of Service.
13. RETURNS AND REFUNDS
Our returns, refunds, and 30-day first-order satisfaction guarantee are set out in full in our Returns & Refunds Policy.
In short: if you don't think your first order is as good or better than any other decaf you've had, tell us within 30 days of delivery and we'll refund it — and you don't need to send anything back.
14. QUESTIONS ABOUT SHIPPING
Decaf Co LLC 1606 West Stassney Lane, Unit 2 Austin, TX 78745 United States
Email: hello@decafco.com
Phone: +1 (512) 296-4350
Hours: Monday to Friday, 9:00 AM – 4:00 PM Central Time
We reply to every email within one business day. Our phone is monitored during the hours above — if we can't take your call, leave a voicemail with your name, order number, and the best number to reach you, and we'll call you back on the next business day.